Front of House Membership Specialist

Overview

We’re looking for a welcoming, customer-focused individual to join us as our next Receptionist/ Sales Associates.

You’ll be the first friendly face our members see — assisting with enquiries, creating a great front desk experience, and ensuring our community feels supported every step of the way.

You’ll also play a key role in growing our membership base — from engaging walk-ins and following up on leads to renewing memberships and introducing new members to everything we offer.

If you’ve got a positive attitude, a passion for fitness, and at least a year of experience in sales or customer service, we’d love to hear from you.

Responsibilities & Qualifications

Duties & Responsibilities include, but not limited to;

• Greeting all members and visitors with warmth, professionalism, and energy
• Managing front desk operations including phone, email, and in-person enquiries
• Assisting existing members with bookings, account queries, and general support
• Delivering engaging tours for prospective members and explain membership options clearly
• Driving membership sales through walk-ins, outbound calls, follow-ups, and referrals
• Processing new memberships and renewals with accuracy and efficiency
• Supporting the onboarding of new members, ensuring a smooth and welcoming start
• Maintaining a tidy, organised, and inviting reception area
• Handling transactions, system updates, and membership paperwork
• Collaborating with the team to achieve monthly membership and customer service targets

Experience Required

• Minimum 2 Years of experience in a sales, customer service, or a front desk role
• Strong interpersonal skills with a warm and approachable manner
• Confidence in engaging with people from all backgrounds
• Sales-minded with a proactive attitude towards meeting and exceeding targets
• Organised and detail-oriented with good admin and computer skills
• Comfortable handling multiple tasks in a fast-paced environment
• A passion for health and fitness is a big plus
• Flexible with working hours, including evenings and weekends as needed
• Team player who thrives in a supportive, energetic work
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with CRM or member management software
• Familiarity with point-of-sale (POS) systems:
• Comfortable using online booking/scheduling platforms
• Skilled in email and team communication tools: Proficient in using email and messaging platforms.